Website Terms, Terms of Sale and Service Terms
TenderCraft Ltd
Website: https://tendercraft.consulting/
Last Updated: 30 March 2026
1. About Us
1.1 These Website Terms, Terms of Sale and Service Terms (“Terms”) apply to the website operated by TenderCraft Ltd and, where applicable, to services purchased or otherwise engaged through or in connection with that website.
1.2 TenderCraft Ltd is a company registered in England and Wales under company number 17049195, with its registered office at:
2 Glenside
Kirkby-In-Ashfield
Nottingham
England
NG17 7GZ
1.3 In these Terms, “TenderCraft”, “we”, “us” and “our” mean TenderCraft Ltd.
1.4 TenderCraft provides strategic procurement and tender advisory services across a number of offerings, including procurement market entry and positioning advisory, tender feasibility assessment, tender review, ongoing procurement advisory support, and tender / RFP build support, as reflected in TenderCraft’s service architecture. Not all such services are available for direct online purchase.
1.5 TenderCraft operates as an advisory consultancy. TenderCraft does not act as a law firm, procurement authority, contracting authority, regulated financial adviser, agent, or contract negotiation representative.
1.6 References in these Terms to “you” and “your” are to any user of the Site and, where applicable, any purchaser of services from TenderCraft.
1.7 These Terms are intended to create a clear legal framework for:
(a) access to and use of the Site;
(b) submissions made through the Site;
(c) purchases of any services made through the Site; and
(d) the relationship between TenderCraft and prospective or actual clients to the extent described in these Terms.
2. Structure of These Terms
2.1 These Terms form a single integrated agreement divided into two principal parts:
(a) Section A – Website Terms, which govern access to and use of the Site and any forms, questionnaires, materials or content made available on it; and
(b) Section B – Terms of Sale and Service Terms, which govern the purchase and delivery of services made available for sale through the Site.
2.2 Some provisions of these Terms apply to all users of the Site. Other provisions apply only where you purchase a service or otherwise enter into an engagement with TenderCraft.
2.3 By accessing or using the Site, you agree to be bound by all provisions of these Terms that apply to Site users.
2.4 By purchasing any service through the Site, or by clicking to confirm acceptance of these Terms at checkout or in another acceptance flow, you agree to be bound by all provisions of these Terms that apply to purchasers and clients, including Section B.
2.5 If there is any inconsistency between:
(a) Section A and Section B; or
(b) general website provisions and service-specific provisions,
the service-specific provisions in Section B shall prevail to the extent of that inconsistency in relation to the relevant service.
2.6 If a separate proposal, statement of work, consultancy agreement, engagement letter, order form, or other written agreement is entered into between TenderCraft and a client for a service not purchased directly through the Site, that separate agreement shall prevail over these Terms to the extent of any inconsistency.
3. Business and Consumer Status
3.1 TenderCraft’s services are primarily designed, structured and marketed for organisations and individuals acting in a business, trade, commercial or professional capacity.
3.2 By using the Site and/or purchasing services, you confirm that you are acting:
(a) in the course of a business, trade or profession; or
(b) if you are acting as a consumer, that you understand certain provisions of these Terms may apply differently and that your statutory rights will continue to apply where required by law.
3.3 If you are a consumer, nothing in these Terms is intended to exclude, restrict or limit any non-excludable rights you may have under applicable law, including applicable UK consumer protection legislation.
3.4 Where your status is unclear, TenderCraft may request information reasonably necessary to determine whether you are purchasing or engaging as a business customer or consumer.
3.5 TenderCraft reserves the right to:
(a) structure, price and deliver its services on the basis that they are business-to-business services;
(b) refuse or decline an order or engagement where consumer contracting requirements would materially alter the intended nature of the service; and
(c) apply consumer law fallback protections where legally required.
4. Acceptance of Terms
4.1 By accessing, browsing, viewing or otherwise using the Site, you confirm that:
(a) you have read these Terms;
(b) you understand them; and
(c) you agree to be legally bound by them.
4.2 If you do not agree to these Terms, you must not use the Site.
4.3 Where the Site includes a tick-box, click-wrap, acceptance button or similar mechanism requiring you to confirm that you have read and agree to the website terms and conditions, that confirmation shall constitute your acceptance of these Terms in full, including Section B to the extent applicable to any service you purchase through the Site.
4.4 You confirm that you have full legal capacity and authority to enter into a binding agreement with TenderCraft.
4.5 If you accept these Terms on behalf of a company, partnership, charity, public body or other organisation, you confirm that you have authority to bind that organisation.
5. Permitted Use of the Site
5.1 You may use the Site only for lawful purposes and in accordance with these Terms.
5.2 You may use the Site for purposes including:
(a) learning about TenderCraft and its services;
(b) evaluating whether TenderCraft’s services may be appropriate for your organisation;
(c) submitting business information, readiness information or procurement context information through forms or questionnaires;
(d) contacting TenderCraft; and
(e) purchasing services made available for sale through the Site.
5.3 You must not use the Site in any way that:
(a) breaches any applicable law, regulation or code;
(b) is fraudulent, misleading, deceptive or unlawful;
(c) harms or attempts to harm TenderCraft, its systems, its users, or any third party;
(d) interferes with the operation, security, integrity or availability of the Site; or
(e) is inconsistent with the advisory and business-focused purpose of the Site.
5.4 You must not:
(a) knowingly introduce viruses, trojans, worms, malware, spyware, ransomware, logic bombs or any other harmful material;
(b) attempt to gain unauthorised access to the Site, its server, any connected server, database or system;
(c) attack the Site via denial-of-service or distributed denial-of-service means;
(d) use the Site to build, train, validate or improve any competing commercial product, methodology or advisory system without our written consent; or
(e) use any automated system, script, scraper, bot, crawler or data extraction tool to access, harvest or copy Site content except where permitted by applicable law and then only to the minimum extent required.
6. Prohibited Uses and Misuse
6.1 You must not misuse the Site.
6.2 Prohibited conduct includes, without limitation:
(a) impersonating another person or organisation;
(b) submitting inaccurate, false, manipulated or misleading information;
(c) attempting to test, probe or circumvent Site security;
(d) copying, reproducing, re-publishing, adapting or exploiting Site content, materials or wording for commercial purposes without permission;
(e) reverse-engineering or seeking to infer TenderCraft’s internal frameworks, service architecture, scoring logic, advisory methodologies or commercial processes beyond what is expressly made public;
(f) using the Site to benchmark, clone or replicate TenderCraft’s business model or service methodology;
(g) interfering with another user’s use of the Site; or
(h) using the Site in a way likely to cause reputational, legal, technical or operational harm to TenderCraft.
6.3 TenderCraft may monitor use of the Site, investigate suspected misuse, and take any action reasonably necessary to protect its business, systems, intellectual property, users or legal position.
6.4 Such action may include suspension, blocking, refusal of access, refusal of orders, deletion of submissions, preservation of evidence, or legal enforcement.
7. Questionnaires, Forms and Submissions
7.1 The Site may include questionnaires, forms, intake tools, readiness tools, contact forms or similar submission mechanisms, including a tender readiness questionnaire or equivalent tools.
7.2 These tools are intended to help TenderCraft:
(a) understand your organisation, procurement context and objectives;
(b) assess whether TenderCraft’s services may be suitable;
(c) triage enquiries;
(d) provide preliminary or indicative insight; and
(e) determine whether further engagement is appropriate.
7.3 Unless expressly stated otherwise in writing, any questionnaire output, indicative output, automated message, or preliminary commentary provided through or following such a tool:
(a) is for general informational or screening purposes only;
(b) is not formal advice;
(c) does not create a client relationship;
(d) does not create a duty to provide services;
(e) does not amount to an offer capable of acceptance; and
(f) does not guarantee procurement suitability, tender readiness, eligibility or likely success.
7.4 By submitting information through the Site, you warrant and represent that:
(a) the information is true, accurate, current and not misleading to the best of your knowledge;
(b) you have authority to provide that information;
(c) you are not unlawfully disclosing confidential, personal, regulated, export-controlled or third-party proprietary information;
(d) any documents or information supplied do not infringe any third-party rights; and
(e) your submission and TenderCraft’s review of it will not place TenderCraft in breach of law or third-party obligations.
7.5 TenderCraft may rely on information you provide without independently verifying it unless otherwise expressly agreed.
7.6 TenderCraft may decline to review, retain or respond to any submission where it reasonably considers that the submission is incomplete, inappropriate, unlawful, outside scope, or unsuitable.
8. Nature of Website Content
8.1 The Site and all content made available on it are provided for general information only.
8.2 Site content may include descriptions of services, indicative frameworks, commentary, explanatory materials, examples, positioning statements, methodologies, insights, articles, resources, marketing materials and illustrative approaches.
8.3 Such content is not tailored to your specific circumstances unless expressly stated otherwise in writing.
8.4 The Site does not constitute, and must not be treated as constituting:
(a) legal advice;
(b) financial, investment or tax advice;
(c) regulated procurement legal compliance advice;
(d) contract drafting advice;
(e) a guarantee of best practice; or
(f) a guarantee that any approach, framework or recommendation will be appropriate or effective for your organisation.
8.5 You are responsible for evaluating the relevance and suitability of any Site content to your own circumstances.
8.6 You must not rely exclusively on Site content when making legal, commercial, financial, procurement, contractual or operational decisions.
9. Intellectual Property Rights
9.1 All intellectual property rights in and to the Site, its layout, branding, text, wording, frameworks, methodology descriptions, service architecture, graphics, documents, materials and other content are owned by TenderCraft or its licensors.
9.2 Nothing in these Terms transfers any intellectual property rights to you except for the limited right to use the Site for its intended purpose in accordance with these Terms.
9.3 You may view, access and display Site content for your own internal business evaluation and informational purposes.
9.4 You must not without TenderCraft’s prior written consent:
(a) reproduce, store, distribute, publish, republish, transmit, display or commercially exploit Site content;
(b) remove proprietary notices;
(c) adapt, modify or create derivative works from the Site or its content;
(d) copy TenderCraft’s service structures, methodologies, deliverable structures or commercial frameworks for use in your own or a third party’s advisory offering; or
(e) use any TenderCraft content in connection with any competing business.
9.5 All goodwill arising in connection with the use of TenderCraft’s intellectual property shall belong to TenderCraft.
10. No Reliance and Advisory Disclaimer
10.1 Access to or use of the Site does not of itself create:
(a) a consultant-client relationship;
(b) a fiduciary relationship;
(c) a solicitor-client relationship;
(d) an agency relationship; or
(e) any obligation on TenderCraft to provide services.
10.2 To the fullest extent permitted by law, TenderCraft disclaims any responsibility for reliance placed on Site content, preliminary outputs, general resources or questionnaire outputs.
10.3 Any decision made by you on the basis of Site content, questionnaire results, general commentary or indicative information is made at your own risk.
10.4 Formal advisory services are only provided where TenderCraft expressly agrees to do so, whether through a completed website purchase flow for an online service or through a separate written engagement.
11. Limitation of Liability for Website Use
11.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which cannot lawfully be excluded or limited.
11.2 Subject to clause 11.1, TenderCraft shall not be liable for any loss or damage arising out of or in connection with:
(a) use of, or inability to use, the Site;
(b) reliance on Site content or questionnaire outputs;
(c) interruptions, delays, errors or omissions in Site operation;
(d) malware, cyber-events or unauthorised access not caused by TenderCraft’s breach of law;
(e) loss of profit, revenue, contracts, opportunity, anticipated savings, goodwill or reputation;
(f) business interruption;
(g) loss or corruption of data; or
(h) any indirect, special or consequential loss.
11.3 TenderCraft does not warrant that the Site will always be available, uninterrupted, error-free, secure or free from vulnerabilities.
11.4 The Site is made available on an “as is” and “as available” basis, subject to any rights that cannot legally be excluded where you are a consumer.
12. Third-Party Content and Links
12.1 The Site may include links to third-party websites, platforms, tools, content or resources.
12.2 Such links are provided for convenience only.
12.3 TenderCraft does not control and is not responsible for:
(a) the content of third-party sites;
(b) the availability, security or performance of third-party sites;
(c) third-party terms, policies or data practices; or
(d) losses arising from your use of any third-party site or service.
12.4 The inclusion of a link does not imply endorsement, approval or recommendation by TenderCraft.
12.5 You access third-party websites and services at your own risk and subject to their own terms and policies.
13. Privacy and Data Protection
13.1 TenderCraft will process personal data in accordance with applicable data protection law, including, where applicable, the UK GDPR, the Data Protection Act 2018 and related legislation.
13.2 TenderCraft’s Privacy Policy explains how personal data is collected, used, stored and otherwise processed.
13.3 By using the Site, submitting information through it, or purchasing services through it, you acknowledge that such processing may take place in accordance with the Privacy Policy and applicable law.
13.4 You are responsible for ensuring that any personal data or other information you provide to TenderCraft through the Site is lawfully provided.
13.5 If you provide personal data relating to other individuals, you confirm that you have an appropriate lawful basis and, where required, appropriate notices or consents to share that data.
14. Suspension, Restriction and Termination of Site Access
14.1 TenderCraft may suspend, restrict, disable or terminate your access to the Site, or to any part of it, at any time and without liability where it reasonably considers that:
(a) you have breached these Terms;
(b) you have misused the Site;
(c) unlawful, abusive, deceptive or harmful conduct is suspected;
(d) your access creates legal, security, operational or reputational risk; or
(e) such action is necessary for maintenance, security, compliance or business continuity reasons.
14.2 TenderCraft may also remove, decline to process or delete submissions where reasonably necessary.
14.3 TenderCraft shall not be liable for any loss arising from the suspension, restriction or termination of Site access under this clause, except to the extent such liability cannot lawfully be excluded.
15. Incorporation of Terms of Sale and Binding Effect at Checkout
15.1 Where any service is made available for purchase through the Site, the purchase of that service is governed by these Terms, including Section B.
15.2 By:
(a) selecting a service;
(b) proceeding through the checkout process; and
(c) clicking or otherwise confirming that you have read and agree to the website terms and conditions,
you also agree to the Terms of Sale and Service Terms contained in Section B, which are incorporated into and form part of these Terms.
15.3 Acceptance of these Terms through a website acceptance mechanism shall constitute your agreement to be bound by:
(a) the Website Terms in Section A; and
(b) the Terms of Sale and Service Terms in Section B, to the extent applicable to the service purchased.
15.4 No service purchase can be completed through the Site without acceptance of these Terms.
15.5 You acknowledge that you have had the opportunity to review these Terms before purchase and that the terms governing the supply of services are clearly incorporated by reference into the Site terms accepted at checkout.
Section B – Terms of Sale and Service Terms
16. Service Structure and Availability
16.1 TenderCraft provides multiple advisory services across different stages of the procurement and tendering lifecycle. These include, by way of example, the service offerings described in TenderCraft’s service architecture.
16.2 Those offerings include, among others:
(a) Tender Strategy Briefing;
(b) Tender Feasibility Assessment;
(c) Tender Review;
(d) Ongoing Procurement Advisory Retainers; and
(e) Tender / RFP Build Projects.
16.3 Not all services offered by TenderCraft are available for direct purchase through the Site.
16.4 At the date of these Terms, the service currently made available for direct purchase through the Site is the Tender Strategy Briefing.
16.5 Other services may be delivered only under a separate proposal, statement of work, consultancy agreement, order form, retainer agreement, engagement letter or other written arrangement.
16.6 Nothing on the Site shall be interpreted as:
(a) an offer to provide every TenderCraft service on a self-serve, fixed-price or standardised basis;
(b) a commitment by TenderCraft to accept any enquiry or engagement; or
(c) a representation that all services are available through the Site.
16.7 TenderCraft reserves the right to determine the appropriate service structure, contracting route, onboarding steps and commercial terms for any engagement.
17. Formation of Contract
17.1 In relation to a service purchased through the Site, a binding contract is formed when:
(a) you complete the checkout process;
(b) you validly submit your order;
(c) payment is successfully received or authorised, as applicable; and
(d) TenderCraft issues an order confirmation, booking confirmation, confirmation email or equivalent acceptance communication.
17.2 TenderCraft may, at its discretion, reject or decline an order prior to acceptance, including where:
(a) the service is unavailable;
(b) pricing or descriptive information is incorrect;
(c) the service appears unsuitable for your stated needs;
(d) further information is required;
(e) TenderCraft reasonably believes the order creates legal, regulatory, reputational, operational or scope risk; or
(f) payment fails or cannot be authorised.
17.3 A contract for any non-website service is formed only in accordance with the terms of the relevant separate written engagement.
17.4 No oral statement, marketing content, pre-contract discussion or informal correspondence shall by itself create a binding obligation on TenderCraft to provide services unless and until a contract is formed in accordance with this clause.
18. Scope and Nature of Services
18.1 TenderCraft’s services are strategic advisory services.
18.2 The Tender Strategy Briefing is a structured advisory session intended to assess an organisation’s positioning in public and/or private procurement markets and identify realistic market entry, positioning or directional pathways.
18.3 The Service typically includes:
(a) a structured advisory session of approximately 75 minutes;
(b) strategic discussion and analysis; and
(c) a written Post-Briefing Summary following the session.
18.4 The scope of the Service may include, as applicable:
(a) overview of public sector procurement pathways, including open tenders, frameworks, dynamic purchasing systems and subcontracting routes;
(b) overview of private sector procurement and RFP structures;
(c) comparative discussion of public and private procurement dynamics;
(d) contract size and capacity alignment;
(e) high-level commercial risk awareness;
(f) viability categorisation and market readiness discussion;
(g) introductory discussion of delivery structuring approaches, including prime, subcontracting and consortium models; and
(h) identification of structural or capability gaps affecting procurement participation.
18.5 The Service is advisory only. It is not an implementation service, submission management service, legal review service or regulated advice service.
18.6 The exact scope of any service shall be limited to:
(a) the service description stated on the Site at the time of purchase, for services purchased through the Site; or
(b) the applicable proposal, statement of work or separate written agreement, for non-website services.
18.7 No broader obligation, deliverable, result or ongoing support commitment shall be implied by general marketing language, exploratory discussion or provision of the Site.
19. Service Limitations and Exclusions
19.1 Unless expressly agreed otherwise in writing, the Tender Strategy Briefing does not include:
(a) detailed review of specific live tender or RFP documents;
(b) compliance matrix development;
(c) eligibility confirmation for any named opportunity;
(d) drafting, rewriting or editing of tender responses;
(e) legal advice;
(f) drafting of agreements;
(g) formal financial modelling;
(h) direct submission management; or
(i) representation in procurement processes.
19.2 More generally, TenderCraft’s services do not include any item outside the agreed scope merely because it may be related to the client’s procurement objectives.
19.3 Any additional work, expanded scope, follow-on support, implementation support, drafting work, document review or project work requested by the client may require a separate fee, separate timeline and separate written agreement.
19.4 TenderCraft reserves the right to refuse work that it considers to be outside scope, outside competence, commercially unsuitable, legally sensitive, insufficiently defined, or inconsistent with its advisory positioning.
20. Advisory Position and Professional Boundaries
20.1 TenderCraft provides strategic and commercial advisory support only, unless expressly agreed otherwise in writing.
20.2 TenderCraft does not provide:
(a) legal advice;
(b) regulated financial, investment, tax or insurance advice;
(c) legal drafting of contracts or binding agreements;
(d) procurement law representation; or
(e) authority approval, compliance certification or regulatory endorsement.
20.3 Any discussion of consortium structuring, subcontracting, delivery structuring, capability supplementation, role allocation or multi-party delivery models is limited to procurement positioning and risk awareness only.
20.4 TenderCraft does not draft binding consortium agreements, subcontract agreements or legal contractual instruments unless expressly stated and lawfully permitted under a separate engagement.
20.5 You remain solely responsible for obtaining independent legal, financial, tax, insurance, technical, regulatory or other specialist advice where required.
21. Non-Website Services and Separate Engagements
21.1 Certain TenderCraft services are not sold through the Site and require a separate engagement process.
21.2 Such services may include, without limitation:
(a) Tender Feasibility Assessment;
(b) Tender Review;
(c) Ongoing Procurement Advisory Retainer; and
(d) Tender / RFP Build Projects.
21.3 Where a service is provided under a separate written agreement:
(a) that agreement shall govern scope, deliverables, pricing, timing, responsibilities and liability arrangements for that service;
(b) these Terms shall apply only to the extent not inconsistent with that agreement; and
(c) nothing on the Site shall enlarge or alter the agreed scope.
21.4 TenderCraft may require formal onboarding, conflict review, document review, risk review, commercial scoping, deposit payment or client due diligence before accepting any non-website engagement.
22. Fees, Pricing and Payment Terms
22.1 All prices are stated in pounds sterling (GBP) unless stated otherwise.
22.2 Prices are exclusive of VAT unless expressly stated to be inclusive.
22.3 Payment for services sold through the Site must be made in full in advance unless TenderCraft expressly agrees otherwise in writing.
22.4 TenderCraft reserves the right to:
(a) change prices at any time before a contract is formed;
(b) correct obvious pricing errors;
(c) withdraw, amend or replace service offerings; and
(d) suspend or refuse service delivery where payment has not been received in cleared funds.
22.5 You are responsible for any payment processing fees, bank charges, foreign exchange costs or similar charges imposed by your payment provider.
22.6 Unless otherwise required by law, no right of set-off, withholding or deduction shall apply against amounts due to TenderCraft.
23. Booking, Scheduling and Delivery
23.1 Services purchased through the Site are subject to availability.
23.2 The session forming part of the Tender Strategy Briefing will be scheduled at a mutually agreed time or by reference to the booking process made available on the Site.
23.3 Services are typically delivered remotely using video conferencing or another remote method chosen or approved by TenderCraft, unless otherwise agreed.
23.4 TenderCraft will use reasonable endeavours to deliver services in accordance with the agreed booking arrangements, but all timing is subject to availability, operational considerations and circumstances beyond TenderCraft’s reasonable control.
23.5 TenderCraft may reschedule a session where reasonably necessary, including because of illness, technical issues, force majeure, conflicting obligations, platform failure, or other operational reasons.
23.6 Where TenderCraft reschedules a session, it will use reasonable endeavours to offer a suitable alternative date or, where appropriate, a refund in accordance with these Terms.
24. Client Responsibilities and Dependencies
24.1 You agree to:
(a) provide complete, accurate and timely information relevant to the service;
(b) attend scheduled sessions punctually;
(c) ensure that appropriate internal stakeholders attend where relevant;
(d) engage in good faith and provide reasonable cooperation; and
(e) notify TenderCraft promptly of any material issue likely to affect the usefulness, timing or scope of the service.
24.2 You acknowledge that the quality, accuracy and usefulness of advisory services depend materially on the accuracy, completeness and timeliness of the information you provide.
24.3 TenderCraft is entitled to rely on client-provided information unless expressly agreed otherwise.
24.4 TenderCraft shall not be responsible for:
(a) delays caused by your failure to provide information, access or attendance;
(b) deficiencies arising from inaccurate, incomplete or misleading information supplied by you; or
(c) outcomes adversely affected by facts, constraints or risks not disclosed to TenderCraft.
25. Rescheduling, Cancellation and Refunds
25.1 You may request to reschedule a booked session by giving at least 48 hours’ notice before the scheduled session time.
25.2 Rescheduling requests are subject to availability.
25.3 If you cancel more than 48 hours before the scheduled session, TenderCraft may, at its discretion or where stated on the Site, offer either:
(a) a refund; or
(b) a rebooking option,
in each case subject to deduction of any non-refundable payment processing, administrative or third-party booking costs where permitted by law.
25.4 If you cancel less than 48 hours before the scheduled session, the booking shall ordinarily be non-refundable.
25.5 If you fail to attend a scheduled session without sufficient notice, the session may be treated as forfeited and no refund shall be due.
25.6 TenderCraft may, in its discretion, make exceptions in cases of illness, emergency or other exceptional circumstances, but is not obliged to do so unless required by law.
25.7 If TenderCraft cancels a session and cannot provide a reasonable alternative, TenderCraft shall provide a refund of sums paid for the affected service or affected part of the service.
26. Post-Briefing Summary and Deliverables
26.1 Where included within the relevant service, TenderCraft will provide a written Post-Briefing Summary after the session.
26.2 Unless otherwise stated, the Post-Briefing Summary will usually be delivered within approximately 3 to 5 working days after the session, but timing is indicative only.
26.3 The Post-Briefing Summary is intended to be a concise strategic output and not an exhaustive report unless expressly agreed otherwise.
26.4 The Post-Briefing Summary may include high-level observations, directional guidance, commercial risk awareness points, positioning considerations, delivery model observations, and other strategic points arising from the session.
26.5 The Post-Briefing Summary is prepared on the basis of:
(a) information supplied by the client;
(b) information discussed during the session; and
(c) TenderCraft’s strategic and commercial assessment within the agreed scope.
26.6 The Post-Briefing Summary does not constitute:
(a) legal advice;
(b) financial advice;
(c) procurement law advice;
(d) formal due diligence;
(e) a certification of eligibility; or
(f) a guarantee of suitability for any procurement route or opportunity.
26.7 TenderCraft is not responsible for omissions or inaccuracies resulting from incomplete or inaccurate information provided by the client.
27. Intellectual Property in Services and Deliverables
27.1 All intellectual property rights in TenderCraft’s services, working methods, methodologies, templates, know-how, frameworks, structures, presentations, analyses and deliverables remain vested in TenderCraft or its licensors.
27.2 Subject to full payment of applicable fees, TenderCraft grants the client a limited, non-exclusive, non-transferable, revocable licence to use the Post-Briefing Summary and any other agreed deliverables for the client’s own internal business purposes.
27.3 Unless TenderCraft agrees otherwise in writing, you must not:
(a) resell, sublicense, distribute or publish deliverables;
(b) adapt deliverables for use in a third-party advisory service;
(c) provide deliverables to competitors of TenderCraft for benchmarking or replication;
(d) remove proprietary notices; or
(e) use deliverables to build a competing methodology, training dataset, product or service.
27.4 TenderCraft retains ownership of all background materials, pre-existing materials, generic know-how and improvements to its methodologies arising from or in connection with service delivery.
28. Confidentiality
28.1 Each party shall keep confidential all confidential information of the other party disclosed in connection with the Site, a purchase, an enquiry or a service.
28.2 For the purposes of these Terms, “confidential information” means information which is confidential in nature or which ought reasonably to be understood as confidential, including business information, commercial plans, pricing, methodology details, procurement strategy information, non-public documents and internal operational information.
28.3 The obligations in this clause shall not apply to information that:
(a) is or becomes public other than through breach of these Terms;
(b) was lawfully known to the receiving party before disclosure;
(c) is lawfully obtained from a third party without breach of confidence; or
(d) must be disclosed by law, court order or regulatory requirement.
28.4 TenderCraft may disclose confidential information to its professional advisers, contractors or service providers where reasonably necessary for business operations, provided appropriate confidentiality obligations apply.
28.5 TenderCraft may use anonymised and aggregated insights derived from engagements for internal learning, service improvement, quality control and business development, provided such use does not identify the client or disclose confidential client information.
29. No Guarantee of Outcomes
29.1 TenderCraft provides strategic advisory services only.
29.2 TenderCraft does not guarantee:
(a) tender shortlisting;
(b) evaluation scores;
(c) contract award;
(d) procurement eligibility;
(e) successful market entry;
(f) client revenue, profitability or pipeline outcomes;
(g) authority approval; or
(h) any specific commercial, operational or strategic result.
29.3 Procurement and commercial outcomes depend on numerous factors outside TenderCraft’s control, including competition, client capability, authority requirements, contractual terms, pricing, sector dynamics, economic conditions and the quality of information available.
29.4 All implementation decisions, commercial decisions, bid decisions and risk decisions remain the client’s responsibility.
30. Consumer Cancellation Rights and Cooling-Off
30.1 This clause applies only if you are a consumer and applicable law gives you a right to cancel.
30.2 If you are a consumer, you may have the legal right to cancel a contract for services purchased online within 14 days after the contract is formed.
30.3 However, if during that cancellation period:
(a) you expressly request that the service begin before the end of the 14-day period; and/or
(b) the service is fully performed,
your right to cancel may be lost or reduced in accordance with applicable law.
30.4 By purchasing a service that is scheduled to take place within the 14-day cancellation period, and by asking TenderCraft to proceed with delivery during that period, you expressly request immediate commencement of the service.
30.5 If you cancel after the service has begun but before it has been fully performed, TenderCraft may be entitled to charge you a proportionate amount for the services supplied up to the time of cancellation.
30.6 Nothing in these Terms affects any mandatory rights a consumer may have under applicable law.
31. Limitation of Liability for Services
31.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any liability that cannot lawfully be excluded or limited.
31.2 Subject to clause 31.1, TenderCraft shall not be liable, whether in contract, tort (including negligence), misrepresentation, restitution or otherwise, for:
(a) loss of profit;
(b) loss of revenue;
(c) loss of contract or opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill or reputation;
(f) wasted management time;
(g) business interruption; or
(h) indirect, incidental, special or consequential loss.
31.3 Subject to clauses 31.1 and 31.2, TenderCraft’s total aggregate liability arising out of or in connection with any service purchased through the Site shall not exceed the total fees actually paid by you for that specific service.
31.4 You acknowledge that the pricing of TenderCraft’s services reflects the allocation of risk set out in these Terms.
31.5 Where you are a consumer, this clause shall apply only to the extent permitted by law and shall not limit liability in any way that would be unfair or unenforceable under applicable consumer law.
32. Force Majeure
32.1 TenderCraft shall not be liable for any failure to perform, delay in performance, or interruption to service delivery arising from any event or circumstance beyond its reasonable control.
32.2 Such events may include, without limitation:
(a) illness or incapacity;
(b) internet, telecommunications or platform failure;
(c) cyber incidents or systems failure;
(d) power outages;
(e) acts of God;
(f) pandemic or public health events;
(g) fire, flood or severe weather;
(h) governmental action or restriction;
(i) labour disputes; and
(j) failure of suppliers, subcontractors or third-party service providers.
32.3 TenderCraft shall use reasonable endeavours to mitigate the effect of such events and to resume performance as soon as reasonably practicable.
33. Changes to These Terms
33.1 TenderCraft may amend these Terms from time to time.
33.2 Updated Terms will be published on the Site with a revised “Last Updated” date.
33.3 Any amended Terms will apply to Site use from the date of publication.
33.4 In relation to a purchased service, the version of the Terms in force at the time the relevant contract is formed shall apply to that purchase, unless a later variation is agreed with you or required by law.
34. Entire Agreement
34.1 These Terms constitute the entire agreement between TenderCraft and you in relation to:
(a) Site use; and
(b) any service purchased through the Site,
except where a separate written agreement applies.
34.2 You acknowledge that you have not relied on any statement, promise, assurance or representation not expressly set out in these Terms, provided that nothing in these Terms limits or excludes liability for fraud or fraudulent misrepresentation.
35. Severability
35.1 If any provision of these Terms is held by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
35.2 If modification is not possible, the relevant provision shall be deemed deleted.
35.3 Any modification or deletion of a provision shall not affect the validity and enforceability of the remainder of these Terms.
36. Third Party Rights
36.1 A person who is not a party to these Terms shall have no right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.
37. Governing Law and Jurisdiction
37.1 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, the Site, or any service provided by TenderCraft, shall be governed by and construed in accordance with the laws of England and Wales.
37.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms, the Site, or any service provided by TenderCraft, except that if you are a consumer and applicable law gives you the right to bring proceedings in another part of the United Kingdom in which you reside, nothing in this clause is intended to deprive you of that right.
38. Contact Details
38.1 If you have questions about these Terms, you may contact TenderCraft at:
TenderCraft Ltd
2 Glenside
Kirkby-In-Ashfield
Nottingham
England
NG17 7GZ
Email: info@tendercraft.consulting